Privacy Policy

Last updated: June 28, 2026

1. Information We Collect

We collect information in two ways: directly from you, and automatically when you visit our website.

Information you provide

When you contact us through our website form, by phone, or by email, you may share:

• Your name
• Phone number and email address
• Property address or city where the damage occurred
• Details about the water damage situation you describe

You are not required to provide any particular piece of information, but some details are necessary for us to respond and provide services.

Information collected automatically

If we use website analytics tools, those tools may automatically collect certain technical information when you visit our site, such as your IP address, browser type, pages viewed, and the date and time of your visit. This information is used in aggregate to understand how visitors use the site and to improve it. It is not used to identify individual visitors.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and communicate with you about your situation
• Schedule and provide water damage restoration services
• Follow up after service to ensure your needs were met
• Support insurance documentation for the work we perform
• Improve the content and usability of our website

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Photos & Documentation You Submit

In the course of assessing or performing water damage restoration, customers sometimes share photos, moisture readings, or other documentation. Any materials you share with us may be used to:

• Assess the extent of the damage and plan the appropriate response
• Support the customer’s own insurance claim documentation
• Maintain a record of the work performed

We handle photos and documentation with care and use them only in connection with the service requested. Coverage and claim decisions are made by your insurance company, not by us. See our Insurance Claim Disclaimer for more information.

4. Third-Party Tools & Analytics

Our website may use third-party tools such as website analytics services or embedded maps. These tools may collect usage data (such as pages visited or general location) under their own privacy policies, which we do not control. For example, an embedded map widget may receive information about your visit to the page where it appears.

We recommend reviewing the privacy policies of any third-party services you interact with on our site. For information about the cookies these tools may place, see our Cookie Policy.

5. Cookies

Our website may use cookies — small text files stored in your browser — to support basic site functionality and, if analytics tools are active, to understand how the site is used. For a full explanation of the types of cookies used and how to manage them, please see our Cookie Policy.

6. Data Security

We take reasonable measures to protect the information you share with us from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee its absolute security.

If you have concerns about a specific piece of sensitive information, please contact us directly rather than submitting it through a web form.

7. Your Choices

You have the following choices regarding your information:

• Providing information: You can decline to provide personal information. In some cases this may limit our ability to respond to your inquiry or provide services.
• Cookies: You can configure your browser to refuse or delete cookies. Opting out of non-essential cookies will not prevent you from using the site. See our Cookie Policy for guidance.
• Access, correction, or deletion: If you would like to request access to, correction of, or deletion of information you have submitted to us, please contact us using the details in the Contact Us section below. We will respond to reasonable requests in a timely manner.

8. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time as our practices or applicable requirements change. When we do, the “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Continued use of the website after any update constitutes acceptance of the revised policy.

This policy should be read alongside our Terms & Conditions and Cookie Policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can reach us:

• Phone: 877-547-0723
• Email: [email protected]
• Address: 608 Ridge St, Carson City, NV 89703

Business location: 608 Ridge St, Carson City, NV 89703, USA

You can also use our contact page to send us a message.