Owner & Founder
Meet Andrew Collins
I’m Andrew Collins, founder of Aqua Damage in Carson City, NV. When you call our emergency line, you get a local person who understands what water damage means for your home or business — not a call center, not a dispatch queue. I built this company because this community deserves owner-led, honest restoration help when it matters most.
- Owner answers — real, local accountability from first call to final walkthrough
- 24/7 emergency response line (response times may vary based on location, weather, crew availability, and emergency volume)
- Honest scope explained before work begins — no surprises
Founder
Owner-led, Carson City rooted, hands-on from day one.
Who is Andrew Collins?
I founded Aqua Damage because I saw what water damage does to local families and businesses when recovery help isn’t fast, honest, or accountable. Carson City and the Carson Valley are home — and when something goes wrong with your property, you deserve to reach the person who owns the company, not someone reading from a script.
Every job I’m involved in starts the same way: I want to understand the full picture before we start any work. That means mapping moisture, explaining what we see, and walking you through the scope so there are no surprises on either end. Restoration done right takes the right equipment, the right process, and the right documentation — and I stay involved to make sure all three happen.
Whether it’s a burst pipe in the middle of the night, storm flooding, or a slow leak that’s gone too far, my goal is to stop the damage, dry the structure properly, and make sure you have the records you need for your insurance company. Ask us for current credential details before any work begins — I’m glad to share them.
Why it matters
Why owner-led restoration makes a difference
When the owner is on the job, accountability isn’t a talking point — it’s built in.
You reach the owner directly
Call 877-547-0723 and you are reaching Aqua Damage — the team that does the work, not a national dispatch center. Andrew is accessible from the first call through the final walkthrough.
Accountable start to finish
Owner-led means one person is responsible for the quality of the assessment, the drying process, and the documentation. There is no hand-off between departments where details get lost.
Honest scope, explained first
Before work begins, Andrew walks through what the moisture readings show, what the work involves, and what to expect. No vague estimates, no pressure — just a clear picture so you can make an informed decision.
How it works
How Andrew helps during a water damage emergency
From the moment you call to verified dry — here is what working with Andrew looks like.
Takes your call
Call 877-547-0723 and reach Aqua Damage directly. Andrew or his team assess the situation with you over the phone so the right equipment comes to the job. Response times may vary based on location, weather, crew availability, and emergency volume.
Assesses & maps moisture
On-site, Andrew uses moisture meters and thermal tools to map how far water has traveled through walls, floors, and subfloor — not just where it looks wet on the surface.
Stops the spread & extracts
Standing water is extracted quickly to limit how far damage spreads. Andrew identifies any ongoing source of water intrusion and works to isolate it before drying begins.
Dries & documents
Air movers and dehumidifiers are set to dry the structure properly. Moisture readings are tracked and recorded throughout the drying period, creating a log that supports your insurance documentation.
Verifies dry & supports your claim
Drying is verified with readings — not a visual check. Andrew organizes the damage photos, moisture logs, and scope of work so your insurer has clear records. Coverage decisions are made by your insurance company.
Services Andrew coordinates
Water damage services available in Carson City, NV
Andrew helps coordinate the right response for each type of water damage situation.
Emergency Water Removal
Fast extraction of standing water to limit how far damage spreads through floors, walls, and belongings.
Learn moreFlood Damage Cleanup
Cleanup and recovery after flooding from storms, overflow, or other sudden water intrusion events.
Learn moreBurst Pipe Cleanup
Cleanup and drying after burst or frozen pipes — common in Carson City’s freeze-thaw winters.
Learn moreStructural Drying
Moisture mapping, air movers, and dehumidifiers to dry framing and subfloors — verified dry, not just dry to the touch.
Learn moreSewage Backup Cleanup
Careful cleanup of contaminated water with attention to safety and proper handling procedures.
Learn moreMold Remediation
Thorough drying is the best mold prevention — and if mold has started, Andrew can help coordinate remediation.
Learn moreLocal knowledge
Carson City & Carson Valley experience
Andrew knows this region and the specific water damage challenges it brings.
Carson City’s high-desert climate brings freeze-thaw cycles that stress pipes every winter, sudden storms that test drainage and rooflines, and properties ranging from mid-century residential to modern commercial spaces. Andrew has worked across the Carson City area and understands the building types, the seasonal risks, and the local communities that need help when water gets in.
Aqua Damage serves Carson City, the broader Carson Valley, and nearby Northern Nevada communities. If you’re unsure whether your location is within our service range, call 877-547-0723 and ask — we’ll be straight with you about what we can do and when.
Local touchpoints Andrew serves
- Carson City — residential & commercial properties
- Carson Valley — Gardnerville, Minden, and surrounding areas
- Freeze-thaw winters — burst and frozen pipe response
- Storm and flash-flood cleanup across Northern Nevada
- Homes, rental properties, and commercial spaces
- Nearby Northern Nevada communities — call to confirm coverage
Response times may vary based on location, weather, crew availability, and emergency volume.
Talk to Andrew directly
For urgent water damage, call 877-547-0723 to reach Aqua Damage. For non-urgent questions, email us and we’ll follow up. Serving Carson City, the Carson Valley, and nearby Northern Nevada communities.
608 Ridge St, Carson City, NV 89703 · Owner-led · Local to Carson City, NV · Response times may vary based on location, weather, crew availability, and emergency volume.
FAQ
About Andrew Collins — FAQs
Who is Andrew Collins?
Andrew Collins is the founder and owner of Aqua Damage, a water damage restoration company based in Carson City, NV. He founded the company to provide local, owner-led restoration help to homeowners and businesses in the Carson City area and throughout the Carson Valley.
Will I actually talk to the owner when I call?
Yes. When you call 877-547-0723, you are reaching Aqua Damage directly. Andrew is involved from the first call through the final walkthrough — you are not routed through a national call center or handed off between departments.
What areas does Andrew serve?
Andrew serves Carson City, the Carson Valley, and nearby Northern Nevada communities including Gardnerville, Minden, Dayton, and surrounding areas. If you are unsure whether your location falls within the service area, call 877-547-0723 and we will give you a straight answer.
Does Andrew help with insurance documentation?
Andrew documents the damage, moisture readings, and the scope of work performed. That documentation is organized to support your insurance claim. Coverage decisions are made by your insurance company — see our Insurance Claim Disclaimer for full details.
How do I reach Andrew?
Call 877-547-0723 for urgent water damage help. For non-urgent questions, email [email protected] or use our contact page. Response times may vary based on location, weather, crew availability, and emergency volume.